Every grievance deserves a clear next step.
Report public and civic infrastructure problems with exact location and evidence. Follow your issue through a transparent, verified lifecycle where authorized officers make the final decisions.
How it works
From report to resolution in 3 stages
Clear accountability at every step without confusing administrative layers.
Submit with Details
Describe the problem, pin your current GPS location, and optionally attach a photo. You immediately receive an official reference ID.
Review & Assign
The system categorizes and organizes urgency. An authorized department manager verifies the report and assigns a field employee to take charge.
Track & Resolve
The employee works on site, posts verified progress updates with optional completion photos, and submits for final manager closure.
Category explorer
What civic problem can we help resolve?
Select an issue category below to jump straight to the submission form with that department preselected, or choose “Other” if unsure.
Water & Sanitation
Supply leaks, sewage blockage, contamination, and garbage disposal.
Common issues:
- Broken water mains
- Drainage overflow
- Uncollected solid waste
Roads & Transport
Potholes, damaged pavements, road signals, and public bus transit.
Common issues:
- Pothole hazards
- Defective traffic signals
- Encroached footpaths
Electricity & Power
Power outages, broken transformers, hazardous lines, and street lighting.
Common issues:
- Dark streetlights
- Hanging wires
- Frequent voltage fluctuations
Health Services
Public health facilities, vector disease control, and sanitation hygiene.
Common issues:
- Hospital cleanliness
- Mosquito fogging required
- Dispensary staff issue
Civic Governance
Certificates, municipal administrative services, and municipal approvals.
Common issues:
- Delayed civil certificates
- Tax payment queries
- Ward office grievances
Other Public Issues
Community matters, parks, noise complaints, or unclassified public problems.
Common issues:
- Park maintenance
- Stray animal safety
- Public property damage
Grievance lifecycle
What happens after you submit?
Every status corresponds to a real stage in the departmental workflow.
Submitted
CitizenYou register the complaint with title, description, GPS location, and optional photo.
Assisted Triage
Triage SystemKeywords, priority estimate, and preliminary department routing are suggested for review.
Assigned
Department ManagerAn authorized officer confirms the department and assigns an active field resolver.
In Progress
Field ResolverThe assigned worker reviews the issue, updates progress notes, and completes physical work.
Reviewed & Resolved
Manager & CitizenCompletion evidence is verified before closure. Citizens can inspect updates or reopen.
Need to check on a delayed or unresolved grievance?
Use your reference ID in the Track Status portal. If work is blocked or unsatisfactory, you can view the assigned officer notes and raise inquiries directly through your logged-in profile.
Submission checklist
Prepare before reporting
To help municipal teams inspect and address your issue without unnecessary delays or clarification requests, please have these four items ready:
A concise title and detailed explanation of what is broken, how long it has persisted, and who is affected.
GPS coordinates or exact street address with nearest landmark so the field team can locate it.
An optional photo (JPEG/PNG under 10MB) showing the damage or issue. Helps verify urgency quickly.
Sign in with your mobile or email to track history across sessions and receive SMS status milestones.
Ready to submit your grievance?
Submissions are free and recorded on the civic ledger. You can capture live GPS coordinates and upload a photo directly from your phone.
Accountability & Oversight
Structured triage with accountable human decisions
Understanding where automated systems assist and where human officers remain fully in charge.
Automated Categorization
Analyzes issue text to suggest the right department and urgency score.
Officer Review & Assignment
Department managers confirm routing and assign specific personnel to investigate.
Recorded Progress Notes
Every field inspection and progress update is permanently attached to the ticket.
Verified Completion
Resolutions require manager sign-off and completion evidence before closing.